We accept JPG, PNG, or TIFF files up to 100 MB in size, with a maximum resolution of 200 megapixels. These formats give the best results for colour accuracy and sharpness in print.

Use the highest-quality version of your photo — ideally straight from your phone or camera. Bigger files mean clearer prints. If your image isn’t sharp enough, you’ll only be able to print smaller sizes. We can check your image before you order — send us a message via our contact page.

Yes — modern smartphone photos usually print beautifully. Always upload the original file (rather than a screenshot or image saved from social media) and for anyone sending you an image, ask for full resolution. Our system will flag any file that looks too low-resolution so you can choose another before ordering.

Screens display colours using light (RGB), which makes them appear brighter and more vibrant than printed photos. Prints use ink on paper, so they’ll naturally look a little darker and softer.

We use colour-managed printers and premium papers to match tones as closely as possible, but slight variation is normal.

Smart Enhance automatically adjusts brightness & colour, restores sharpness, removes noise and corrects for overexposure or underexposure. You can see a preview of what your image looks like with this applied and can choose to turn it off or on.

For print and frame orders, we can go up to A0 with an 80mm mat for paper behind glazing and 1500mm x 1000mm for canvas in a float frame.

For custom frames (where you supply your own artwork) no one side can be bigger than 1189mm and the combined width and height can’t exceed 2030mm (so the biggest would 1189mm x 841mm).

Yes — after you’ve uploaded an image and added it to your cart, you can upload a new one to create another frame. If you want extra copies of the same framed image, just duplicate it in your cart by tapping the icon between the pencil and the bin.

Yes — we can review your image for quality before printing. If you’re worried it might look pixelated or low-resolution, get in touch before you place your order and we’ll check the DPI and overall sharpness to make sure it will print beautifully.

We offer three professional-grade papers:

Enhanced Matte – A luxurious flat matte surface with sharp detail and rich colour.

Lustre Pro – Slightly glossy with a subtle, pearl-like texture — a great all-purpose photography paper.

Smooth Cotton Rag – Premium 270 gsm archival paper with a smooth matte finish, ideal for fine art and professional photography.

Yes — we print on Fine Art 420 gsm polycotton canvas, producing rich, detailed colour and a soft matte texture. Each piece is expertly stretched and framed in a premium float frame, arriving ready to hang straight from the box.

No — but we store them securely for a short time in case we need to reprint something for you. Your images are stored on our secure server for 90 days, then permanently deleted.

If you’re ordering a frame only with no mat border, measure the full paper size of your artwork — edge to edge in millimetres.

If you’re ordering a frame with a mat border, measure the part of the artwork you want visible inside the window.

Watch our video on how to measure a print with a paper margin.

For custom frames, no one side can be bigger than 1189mm and the combined width and height can’t exceed 2030mm (so the biggest would 1189mm x 841mm).

For print and frame orders, we can go up to A0 with an 80mm mat for paper behind glazing and 1500mm x 1000mm for canvas in a float frame.

Then you've come to the right place! Every frame we make is made to order so standard sizes don't matter here. Our smallest frames are 100mm by 100mm and we can make very large frames as long as the combined width and height is less than 2030 mm and no single side is greater than 1189 mm.

Each mat border has a 3 mm overlap on each edge to hold your artwork in place. If you don't want this overlap, you can add 6mm to each dimension as you enter them onto the website to counter this.

The frame itself has a 5 mm rebate, meaning a small portion of the edges will sit behind the frame lip once assembled. This is to hold the glazing and the artwork in place and is standard with all frames.

Because everything is custom-made, we can’t offer returns — but if there’s a measurement error, let us know and we’ll work with you to get it fixed.

Yes — every frame includes a card with a QR code linking to our step-by-step video instructions. You can scan it anytime for a quick guide on how to safely insert your artwork.

Yes — we can build a frame for a special puzzle. Check out our page on this here.

No — we specialise in custom frames for prints and photos. For 3D items or special keepsakes like jerseys and medals, we recommend visiting your local walk-in framer for a more tailored solution.

Our frames are made of solid wood and depending on the style they may have a wooden veneer or a painted surface. Each frame is made to order in our Melbourne workshop, and will protect your artwork for years to come.

For frames that include glazing, we offer UV Acrylic as standard, this gives 100% clarity the same as glass except is lighter and is 2-3mm thick. For smaller frames* there is an option to upgrade to standard clear 2 mm glass. You’ll choose your glazing option in the “Finalise your frame” step.

*Glass is available for frames up to A2 with a 50mm mat for Custom Frames and A3 with a 50mm mat for Print & Frame.

With the highest attention to detail, our museum-grade frames and prints are made right here in Australia.

So carefully crafted, we're confident they'll keep your memories beautiful and protected for decades — preventing landfill buildup and promoting a culture of longevity over disposability for a more sustainable future.

Each time you hang a Framefox frame on your wall, we help the ‘Foundation for National Parks & Wildlife’ plant native trees right here in Australia.

We have a curated palette of classic finishes: black, white, natural wood, and oak tones and also vintage styles — see our full range here.

For frames that include glazing, we offer UV Acrylic as standard, this gives 100% clarity the same as glass except is lighter and is 2-3mm thick. For smaller frames* there is an option to upgrade to standard clear 2 mm glass. You’ll choose your glazing option in the “Finalise your frame” step.

*Glass is available for frames up to A2 with a 50mm mat for Custom Frames and A3 with a 50mm mat for Print & Frame.

We only off a white mat, with a clean white core. This classic option suits most artwork and photography styles.

If you’ve ordered a print and frame, it’s ready to hang straight from the box.

If you’ve ordered a custom frame, the hanging hardware is pre-installed — you’ll just need to add your artwork before hanging.

Every frame arrives with hanging hardware pre-installed and a card inside the box linking to our step-by-step video instructions. Scan the QR code on the card or follow this link for a quick guide to hanging your frame.

Production times are listed on each product page and can vary seasonally. As a guide, we aim to ship orders within 8 working days.

Most orders are delivered within 2–8 working days after dispatch, depending on your location.

All frames are custom-made, so please allow around 8 working days for production before your order ships.

Once dispatched, typical delivery times are:

Metro areas: about 2–4 working days

Regional areas*: around 5–8 working days

You’ll receive a tracking link as soon as your frame ships, so you can follow it right to your door.

*For delivery to remote areas, please allow extra time beyond these estimates. Get in touch and we can advise on specific timeframes for your address.

Yes — every Framefox order is sent with tracked courier delivery. You’ll receive a tracking link by email as soon as your frame ships, so you can follow it right to your door.

We pack every frame carefully using custom protective packaging, so damage in transit is rare.

If your order does arrive damaged, don’t worry — everything we ship is covered by insurance. Take some photos and get in touch — we’ll organise a replacement right away.

Because every Framefox piece is custom-made, we’re not able to accept returns or exchanges for change of mind.

If there’s an issue with your order, please get in touch — we’ll make sure it’s resolved quickly.

Cut-off dates are listed on our Christmas delivery page. Ordering before the listed dates gives your frame the best chance of arriving in time for Christmas.

We accept all major credit and debit cards — Visa, Mastercard, and American Express — as well as Afterpay for flexible payment options.

All transactions are secure and encrypted at checkout.

Yes — you can include a gift note on the shopping cart page (one per order). We’ll print it on a sticker and attach it to the protective packing inside the box.

If you would like to add a message to each frame, check out our Backstory option.

Yes — digital gift cards are available in a range of values and can be used on any Framefox product. They’re sent by email and can be delivered immediately or on any date you choose.

No — we don’t include any receipts or pricing in the box. You can choose to add a gift note or a Backstory sticker to make it extra personal.

Yes — we work with photographers, artists, galleries, and businesses who order regularly or in larger volumes. Get in touch through our contact page with a few details about what you need, and our team will get back to you with pricing options.

We also offer professional printing and framing as a dropshipping service to artists and photographers who want hands-off fulfilment. Enquire about our Pro service here.

Our workshop is in Melbourne, where all our frames are handcrafted and shipped nationwide. We also have a dedicated New Zealand website and workshop — visit framefox.co.nz to order within NZ.

Absolutely — you can read verified customer reviews here. They’re collected through Reviews.io and come directly from our customers.

As we're an online framing store we don't have a traditional shop front. This lets us keep the process simple and deliver custom framing quickly, wherever you are in Australia.

No — we ship within Australia only. However, if you’re in New Zealand, visit our Framefox NZ store at framefox.co.nz, where we have a local workshop and ship NZ-wide from there.

We don’t have a phone line — our support team works online to respond quickly. The best way to reach us is through our contact page or by replying to any email from us, including your order confirmation.

Yes — through our Framefox Pro service, we offer professional printing and framing as a dropshipping service to artists and photographers who want hands-off fulfilment. Enquire about our Pro service here.